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INTERNATIONAL SALES POLICY

To serve our growing international clientele, AbelCine now accepts international orders online, as well as by phone. The following policies apply all transactions to be shipped to a destination outside the US or made with a credit card not issued by a US bank, whether completed online, by phone, or in one of our physical locations.

Some items in our catalog may not be available for sale outside of the United States. We are currently not able to sell products from the following manufacturers internationally: Aaton, Angenieux, Canon, Panasonic, Sony, and Vision Research (i.e. Phantom cameras). We will contact you in the event that your order contains items that we are not authorized to sell overseas.


METHODS OF PAYMENT

We accept the following methods of payment for international transactions.

In most cases, PayPal provides your best option for expedited international order processing. AbelCine takes steps to protect your identity and the security of all orders placed on our site (see our Privacy and Security Policy). We reserve the right to request a direct wire transfer to our bank when it is advisable for the security of your order.

PayPal – AbelCine uses PayPal to process international credit card orders. To make your payment, select this method on the checkout page and complete your transaction through PayPal's service. 

Direct Wire Transfer – Your AbelCine sales representative will supply the financial information to complete the wire transfer. Please note that we can only ship merchandise after our bank confirms that the funds have posted to our account. It usually takes two days for funds to be transferred and available to AbelCine. 

Credit Card ­ International credit cards are only accepted when the client is onsite in one of our locations and provides a copy of a valid photo ID. 


ORDER PROCESSING

If your billing and shipping addresses are different, or if your transaction is over a certain amount your order will automatically be subject to security review. See our Security Statement for detailed information.

Orders must be received by 2:00 EST Monday-Friday to be shipped the same day, subject to availability, payment processing and security check.

Some items are available to purchase online that are not currently in stock. These items will display the time frame within which they normally ship. This is an estimate of how long it will take us to receive the item from the vendor, not how long it will take for you to receive the item. You will be charged for all items, including any that are not in stock, when you submit your order. If your order contains products with different availability, we will contact you to confirm if you want all your items at the same time or in multiple shipments. Additional shipping charges may apply for separate shipments.


SHIPPING

Once we have received payment and verified your order, it will ship via FedEx. Shipping times vary by country and continent. Visit FedEx.com for an estimate of shipping times to your country.

Shipping fees are calculated on a combined basis of weight, value and destination. Some orders are shipped in multiple parcels. Please note that we are unable to repack items for international shipment to reduce the cost of the shipment, as this may result in damage to the items.

Final shipping costs may need to be adjusted during order processing. If there is a change in the total shipping cost, you will be contacted for approval before the order is finalized. All international orders will be sent with insurance. This is included in the shipping cost.

All shipments from AbelCine require a signature. We cannot ship your order "no signature required." Please make sure the shipping address you choose will have someone available to sign for the package.


CUSTOMS AND DUTIES

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. These fees, as well as any additional charges for customs clearance, are the responsibility of the recipient. AbelCine has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


RECEIVING YOUR ORDER

Upon receipt of your purchase, please check that all items on your packing slip have been accounted for. Carefully unpack and inspect the condition of all equipment, taking care not to damage the manufacturer's original packaging.

Do not fill out the manufacturer's warranty cards or throw away any packaging materials such as boxes, instructions, inserts, bags, etc. until you are completely sure you want to keep the equipment. AbelCine cannot accept merchandise for return with completed warranty cards, or damaged or missing collateral material.

All claims for damaged or missing items must be reported to AbelCine within three (3) business days of receipt of equipment. In the event your package arrives damaged, it is the responsibility of the customer to contact the shipping carrier to inspect the package to assure full refund or replacement.

AbelCine will not be responsible for any consequential or incidental damage resulting from the sale or use of any equipment purchased from us. It is important to read all instruction manuals before using your equipment.


LIMITATIONS AND EXCLUSIONS

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from AbelCine, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

AbelCine does not ship to the following countries: Cuba, Iran, Sudan, Syria or North Korea. Additionally, we only ship to countries that are serviced by FedEx International. A list of these countries is available on the FedEx website.

We reserve the right to decline any order if we deem the risk to be too great.


RETURNS

The above terms also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise.

If you are for any reason dissatisfied with your order, you can return it to AbelCine within 30 days of your receipt of the equipment. Before returning any merchandise, call a sales administrator in our NY, IL or LA offices or email orders@abelcine.com with your invoice number and reason for return. You will then receive a Return Authorization number for the return.

While AbelCine makes every effort to inform its customers of the details of the products we carry, it is ultimately the consumer’s responsibility to understand the specifications, capabilities and limitations of the products purchased. Failure on the consumer’s part to do so does not warrant a no-charge refund or exchange.

Unless defective, a 15% re-stocking fee will be charged on opened box products. Items can be returned or exchanged only if they are in original packaging and delivered to AbelCine in the same new condition as sold with literature, instructions and blank warranty cards intact.

Refunds on returned items will be issued in the same payment form as tenured at the time of purchase. Please allow AbelCine 1-3 days to process refunds for returns.

Items can be returned to the New York, Chicago or Burbank office locations or can be shipped to one of our locations via a pre-paid freight service. Please do not tape or write anything on the item or the original packaging. Doing so will result in a re-stocking fee charge. With the return shipment, please include a copy of the original invoice and a completed RA form. This form is included with your shipment, or you can download the RA Form. Please contact a Sales Administrator for your RA number and write it on the form.

AbelCine is not responsible for personal data or items left in returned merchandise. Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model. AbelCine is not responsible for any consequential damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

AbelCine does not accept returns / refunds on the following items:
  • Media
  • Software
  • Hard drives
  • Batteries
  • Computers
  • TV's
  • Items with timers having more that 120 mins of use
  • Special Order Items

PRIVACY

Our standard privacy policy is available here. Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

If your order is a gift, the package will be marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require the value of the gift item to be stated directly on the package.


ADDITIONAL INFORMATION

Sales Policy for US-based customers

Privacy and Security Policy

Department Contacts: Sales and Order Fulfillment


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