RETURN POLICYRECEIVING YOUR ORDER
Upon receipt of your purchase, please check that all items on your packing slip have been accounted for. Carefully unpack and inspect the condition of all equipment, taking care not to damage the manufacturer's original packaging.
Do not fill out the manufacturer's warranty cards or throw away any packaging materials such as boxes, instructions, inserts, bags, etc. until you are completely sure you want to keep the equipment. AbelCine cannot accept merchandise for return with completed warranty cards, or damaged or missing collateral material.
All claims for damaged or missing items must be reported to AbelCine within three (3) business days of receipt of equipment. In the event your package arrives damaged, it is the responsibility of the customer to contact the shipping carrier to inspect the package to assure full refund or replacement.
AbelCine will not be responsible for any consequential or incidental damage resulting from the sale or use of any equipment purchased from us. It is important to read all instruction manuals before using your equipment.
RETURN / EXCHANGE POLICY
If you are for any reason dissatisfied with your order, you can return it to AbelCine within 30 days of your receipt of the equipment. Before returning any merchandise, call a sales administrator in our NY, IL or LA offices or email firstname.lastname@example.org with your invoice number and reason for return. You will then receive a Return Authorization number for the return.
While AbelCine makes every effort to inform its customers of the details of the products we carry, it is ultimately the consumer’s responsibility to understand the specifications, capabilities and limitations of the products purchased. Failure on the consumer’s part to do so does not warrant a no-charge refund or exchange.
Unless defective, a 15% re-stocking fee will be charged on opened box products. Items can be returned or exchanged only if they are in original packaging and delivered to AbelCine in the same new condition as sold with literature, instructions and blank warranty cards intact.
Refunds on returned items will be issued in the same payment form as tenured at the time of purchase. Please allow AbelCine 1-3 days to process refunds for returns.
Items can be returned to the New York, Chicago or Burbank office locations or can be shipped to one of our locations via a pre-paid freight service. Please do not tape or write anything on the item or the original packaging. Doing so will result in a re-stocking fee charge. With the return shipment, please include a copy of the original invoice and a completed RA form. This form is included with your shipment, or you can download the RA Form. Please contact a Sales Administrator for your RA number and write it on the form.
AbelCine is not responsible for personal data or items left in returned merchandise. Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model. AbelCine is not responsible for any consequential damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
AbelCine does not accept returns / refunds on the following items:
- Hard drives
- Items with timers having more that 120 mins of use
- Special Order Items
RETURN / EXCHANGE REQUIREMENTS
Your original receipt is required for all returns, exchanges and warranty repair services. For cash purchases over $250 and check purchases over $100, your refund will be issued by check from our main office in NY within 14 business days of the return.
If any of the above conditions are not met, AbelCine reserves the right to refuse the return.
No refunds or exchanges will be made on sales after thirty (30) days of order receipt.
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