SALES POLICIES AND TERMS
For important information regarding order processing, shipping and online security, see our Security Statement.
AbelCine now offers international sales. For more information, view our International Sales Policy.
For your security, AbelCine does not store credit card information for online orders.
Sales tax will be charged for all orders shipped to New York, Illinois or California. We cannot accept tax exempt IDs or resale certificates for online customers. Please call to speak with a sales representative if you require assistance with tax issues.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Final shipping costs may need to be adjusted during order processing. If there is a change in the total shipping cost, you will be contacted for approval before the order is finalized. All online orders will be sent with insurance by default. This is included in your shipping cost.
If your transaction is over a certain amount, your order will automatically be subject to security review.
If your shipping address is different from your credit cardís billing address, we can only accept payment by PayPal. For our PayPal customers, we can only ship to verified accounts with confirmed addresses. A signature is required for all orders.
See our Security Statement for detailed information.
Orders must be received by 2:00pm EST Monday-Friday to be shipped the same day, subject to availability, payment processing and security check. Additionally, orders will not be processed during holidays when our locations are closed.
Some items are available to purchase online that are not currently in stock. These items will display the time frame within which they normally ship. This is an estimate of how long it will take us to receive the item from the vendor, not how long it will take for you to receive the item. You will be charged for all items, including any that are not in stock, when you submit your order. If your order contains products with different availability, we will contact you to confirm if you want all your items at the same time or in multiple shipments. Additional shipping charges may apply for separate shipments.
All shipments from AbelCine require a signature. We cannot ship your order "no signature required." Please make sure the shipping address you choose will have someone available to sign for the package.
RECEIVING YOUR ORDER
Upon receipt of your purchase, please check that all items on your packing slip have been accounted for. Carefully unpack and inspect the condition of all equipment, taking care not to damage the manufacturer's original packaging.
Do not fill out the manufacturer's warranty cards or throw away any packaging materials such as boxes, instructions, inserts, bags, etc. until you are completely sure you want to keep the equipment. AbelCine cannot accept merchandise for return with completed warranty cards, or damaged or missing collateral material.
All claims for damaged or missing items must be reported to AbelCine within three (3) business days of receipt of equipment. In the event your package arrives damaged, it is the responsibility of the customer to contact the shipping carrier to inspect the package to assure full refund or replacement.
AbelCine will not be responsible for any consequential or incidental damage resulting from the sale or use of any equipment purchased from us. It is important to read all instruction manuals before using your equipment.
RETURN / EXCHANGE POLICY
See our Return Policy for detailed instructions on how to return an item, including which items are eligible for return.
WARRANTIES AND WARRANTY REPAIRS
Most items sold by AbelCine are covered by a manufacturer's warranty. When the item has a manufacturer's warranty, and/or the warranty period has expired, calls for service or repairs should be referred directly to the manufacturer or their authorized service centers.
Warranty repairs on equipment are to be sent to the manufacturer or authorized repair centers for repair at owners expense after 10 days from purchase. See manufacturers website for locations and conditions of returns for repair.AbelCine has is a service center for the following:
- Alphatron Authorized Service
- Angenieux Authorized Service Center
- Canon C300 Authorized Service
- Canon Cinema EOS Lens Partner
- Carl Zeiss Authorized Service Partner
- Miller Authorized Service Center
AbelCine is also qualified to repair many other brands. For more information, contact our service department at email@example.com.
It is the customerís responsibility to complete any rebate forms and return them to the manufacturer within the specified time limit and conditions of the manufacturers rebate program. It is further the customerís responsibility to carefully read and understand the terms and conditions of such rebate programs including any UPC code requirements before discarding any packaging.
CHECKING YOUR ORDER STATUS
The best way to check the status of your online orders is to e-mail firstname.lastname@example.org. Please reference your order number in your e-mail so that we will be able to respond to you promptly.