Yes, we have New York City, Burbank, CA and Oakbrook Terrace, IL locations, each with an interactive showroom. You are welcome to drop by to demo the equipment, speak with our staff and purchase in-stock items. You may also make an appointment for a more in-depth consultation about your specific equipment needs.
All of our locations are open Monday to Friday from 9am – 6pm. In addition, our New York CineStore and sales floor are also open on Saturdays from 10am – 3pm. All locations are closed on Sundays.
We accept American Express, Mastercard, Visa, Discover, Paypal, bank wires, and checks. For your security, we may require proof of identity for some of these methods. Detailed information on our security procedures can be found here.
All items sold by AbelCine and shipped to destinations in New York, California, or Illinois will be subject to sales tax, unless we are provided with a valid tax-exempt certificate.
Depending on the type of equipment, we may provide services such as training, prep of your equipment package, custom scene files, lens collimation and lens shading. Your sales representative will discuss details with you.
We try to process your orders as quickly as possible. If you call us before your order ships, however, we will adjust it accordingly. Contact Christy Gaffigan (christy@abelcine.com) to update your online order. You may also send an email to orders@abelcine.com.
During business hours, contact Krystal Gonzalez (kgonzalez@abelcine.com) or one of our CineStore retail
sales agents, and we will take your order over the phone. If it is after hours,
send an email to orders@abelcine.com and we will get
back to you as soon as possible.
YES! AbelCine now offers online sales to our international customers. Credit card payments are processed through Google Checkout. For our complete International Sales Policy, click here.
In NY & LA, our Rental Department is open Monday to Friday from 9am – 5:30pm.
In exceptional circumstances, we may be able to accommodate pickups & drop offs outside of these times, but they must be arranged in advance with a rental manager.
Yes, insurance is required for all equipment rentals. Abel Cine Tech, Inc. must be listed as the “loss payee and additional insured” on the insurance certificate. For details on our insurance requirements, click here.
No, we do not sell rental insurance. If you need help arranging insurance, your rental agent will be able to recommend an insurance company for you to contact.
All rental charges incurred are subject to an 8.375% New York sales tax or an 8.250% California sales tax unless a valid New York State / California Tax Exempt Certificate is provided.
Yes, we have a variety of packages especially designed for students’ equipment needs and budgets. Additional items may be added to these student packages at a discounted rate. For more information, click here.
Our online rental catalog provides information on our equipment and a convenient way to request a quote from our rental agents. Your online request DOES NOT guarantee equipment availability or put anything on hold. All customers must arrange a pick-up time with their rental agent either over the phone or in person.
Yes, we offer training courses throughout the year at all AbelCine locations, as well as other locations across the country, on a broad range of equipment. We can also arrange individual or small group training with our technicians. Fees vary depending on the event and type of training.
For more information, please contact Christy Gaffigan (christy@abelcine.com) or Rachael Abernathy (rabernathy@abelcine.com). You can also visit our training website.
We do not perform the repair ourselves, but we can facilitate and verify the manufacturer’s work.
Our service technicians confirm the problem and send the equipment to the manufacturer. Once it has been repaired, it’s returned to us. The technician then double-checks the manufacturer’s work before returning your equipment. There is a 1-hour service charge of $125 for the technician’s time.
AbelCine is an authorized factory service center for Aaton, as well as a Carl Zeiss authorized service partner. We also service Panasonic, Canon, Fujinon, Chrosziel, and Hedén equipment. We maintain film equipment, HD cameras and decks, optics and monitors.
AbelCine warranties our service work for 30 days and any parts are under the warranty of the manufacturer. In extraordinary circumstances, we may help clients after the fact.
Our New York City and Burbank, CA facilities offers tape conversions, HD down conversions, cross conversions, frame rate conversions, tape-to-data, and data-to-archival services, and more through our Digital Media Services department.
