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AbelCare

We know that production can be unpredictable, so we created a support program that’s suitable for all levels of equipment owners and all types of situations. AbelCare is a support program for production equipment owners of all levels that combines a full range of equipment maintenance, front line tech support, and training services with additional support benefits when and where you need them most. 

The program is highly flexible, so you can customize it to suit your needs and budget.

Indie

Ideal for individuals and small production companies.

 

 Business

   Ideal for production and corporate entities

 

Rental House

  Ideal for mid-size rental and equipment houses

Institution

Ideal for large rental houses, schools and media companies. 

 

AbelCare is structured as a fexible spending program, offered in one to three year terms.

As a member, you receive program services at pre-discounted rates and can choose the membership level
that best meets the degree of support you require. The flexibility of AbelCare allows you to budget in advance, but decide later when and which maintenance and support services you will require.

Experienced AbelCine specialists will show your rental prep technicians and check-in staff what to look out for during a rental prep, such as menus, accessories, back focus, firmware, and lens mount options. They will also discuss common methods for trouble shooting in the field, on the prep floor, and at the bench. Camera Onboarding service is a valuable new benefit offered at no additional charge at the Rental House program level of AbelCare.

 

Qualifying Services

 

 

BENEFITS PACKAGE

With your enrollment in AbelCare, you are eligible to receive additional program benefits at no extra cost; the higher the membership level, the greater the discount rate and benefits. All AbelCare membership levels receive the following benefits:

• Unlimited phone, e-mail, and in-person tech support

• Priority response time and escalation


• Discounted rental backup equipment


• Free warranty repair facilitation

 

Higher AbelCare program levels receive additional benefits:

• Priority service scheduling


• Camera onboarding services


• Free ground shipping on service jobs