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Sales Policies

US Sales

  • Payment Terms

    For your security, AbelCine does not store credit card information for online orders.

    Sales tax will be charged for all orders shipped to New York, Illinois or California. We cannot accept tax exempt IDs or resale certificates for online customers. Please call to speak with a sales representative if you require assistance with tax issues.

    Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

    Final shipping costs may need to be adjusted during order processing. If there is a change in the total shipping cost, you will be contacted for approval before the order is finalized. All online orders will be sent with insurance by default. This is included in your shipping cost.

  • Order Processing

    If your transaction is over a certain amount, your order will automatically be subject to security review.

    If your shipping address is different from your credit card’s billing address, we can only accept payment by PayPal. For our PayPal customers, we can only ship to verified accounts with confirmed addresses. A signature is required for all orders.

    See our Security Statement for detailed information.

    Orders must be received by 2:00pm EST Monday-Friday to be shipped the same day, subject to availability, payment processing and security check. Additionally, orders will not be processed during holidays when our locations are closed.

    Some items are available to purchase online that are not currently in stock. These items will display the time frame within which they normally ship. This is an estimate of how long it will take us to receive the item from the vendor, not how long it will take for you to receive the item. You will be charged for all items, including any that are not in stock, when you submit your order. If your order contains products with different availability, we will contact you to confirm if you want all your items at the same time or in multiple shipments. Additional shipping charges may apply for separate shipments.

  • Shipping

    All shipments from AbelCine require a signature. We cannot ship your order "no signature required." Please make sure the shipping address you choose will have someone available to sign for the package.

  • Manufacturers' Rebates

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  • Checking Your Order Status

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Returns & Exchanges

 

 

International Sales

 

 

 

Documents

  • RMA Form (pdf)
  • Document 1 (pdf)
  • Document 2 (pdf)