NewTek ProTek Care for TalkShow VS 4000 (Initial 2 Year Coverage)

NewTek is pleased to provide ProTek Care for TalkShow VS 4000 (Initial 2 Year Coverage) for customers with critical production requirements.

NewTek video products include a 12-month standard warranty. This provides you with phone support during regular business hours, as well as service coverage in the case there is a defect with your product. ProTek greatly expands this coverage by providing high priority handling of your service and support needs by NewTek. You also get extended hours, expedited responses, and rapid repair and replacement turnaround times. In addition, unlike the standard warranty, ProTek allows for annual renewals for as long as the product is supported by NewTek.

ProTek repair services are available for defects or damage due to normal use. ProTek follows the same exclusions as the standard product warranty so abuse including, for example, physical or electronic damage is not serviceable under ProTek. If you have received a replacement product already you will still be liable for the cost to repair products that fall outside of the coverage.

ProTek Care is transferrable to any new owner within the ProTek Care service area. Customer Support can assist in transferring ownership and ProTek coverage.

NewTek has extensive capabilities to repair and certify your ProTek-covered product; however, occasions arise where a defect, parts availability, or the age of your product renders it uneconomical to make repairs. In such cases, NewTek will provide a full replacement with the same model or one with similar or improved features. As with all repairs, coverage is limited to defects caused or discovered through normal use.

With ProTek, Customer Support is ready to provide technical assistance on your NewTek product around the clock, seven days per week. You can access this extended support in exactly the same manner as you access Customer Support regularly, but with a ProTek option: You will notice a telephone prompt for ProTek access when you call the standard Customer Support phone number (1-800-862-7837). Follow the instructions and have your ProTek ID available. ProTek Elite customers may need to leave a callback message that will be returned within ten minutes.

NOTE: Please contact your AbelCine salesperson with additional questions or to talk about your coverage requirements. You will also receive complete program details at the time of your ProTek purchase.

IMPORTANT NOTE: TalkShow VS 4000 sold separately.