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Tech Services Rates & Policies

Tech Services are offered at our New York and Burbank locations. We’re open Monday to Friday, 9 am - 5:30 pm.

Please inquire for emergency, off-hour, and weekend availability.

Labor Rates

Standard Labor Rate − $135 / hour
Repair and maintenance of cameras, lenses, monitors, decks, and related equipment.

Technical Field Visit − $150 / hour, including travel time both ways
Deploying a service technician to the field for troubleshooting or maintenance of any of the above equipment.

Standard HD Monitor Calibration − $340 / monitor

Custom 3D LUT Creation Services − $640 / monitor

Cost Estimates

When bringing your equipment in for service, you will receive an estimate for the work to be performed. The repair costs stated in your estimate are guidelines based on information provided by you and the technician’s examination of the equipment.

We cannot guarantee the precise accuracy of an estimate. If while repairing the equipment it becomes clear that more extensive repair work is necessary, AbelCine is authorized to complete the work without seeking confirmation, provided this does not cause the overall repair costs to exceed the estimated price by more than 15%. Otherwise, we will inform you that we expect the cost estimate to be exceeded and will present a new estimate.

Warranties 

AbelCine offers in-house warranty repairs for the following manufactures: 

  • Angénieux
  • Bright Tangerine
  • Miller
  • ZEISS

See our Service Designations for details on the specific equipment we are authorized to repair. Proof of purchase must be provided for all repairs under warranty.

AbelCine cannot honor manufacturer warranties on equipment other than listed above. If your item was purchased at AbelCine in the last 10 days, Customer Service can help facilitate this warranty repair at the manufacturer’s authorized repair center for no extra charge. If you’ve had your warrantied item longer than 10 days, Tech Services can facilitate this repair at the manufacturer’s authorized repair center at the owner's expense. Please refer to the manufacturer's website for locations and conditions of return for repair.

Insurance

All equipment must be carefully packed for delivery to AbelCine.

Insurance of equipment delivered to AbelCine for maintenance is the responsibility of the owner. The risks of damages or loss are transferred to the client as soon as the equipment leaves our facility for return to the client.