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Tech Services Rates & Policies

Tech Services are offered at our New York and Burbank locations. We’re open Monday to Friday, 9 am – 6 pm.

Please inquire for emergency, off-hour, and weekend availability.

Any equipment sent to AbelCine for repair must be accompanied by a Service Request form. For more information on sending your gear to AbelCine, please see our Shipping & Insurance guidelines.


Labor Rates

Standard Labor – $155 / hour
This rate applies to all non-optical repairs (cameras, tripods, electronic & mechanical accessories, etc).

Advanced Labor – $165 / hour
This rate applies to all optics and Phantom cameras.

Priority Labor – $225 / hour
The priority rate will be charged if you request an estimate or repair in less than 24 hours. We can only offer priority service if all parts are in stock or can be shipped overnight from the manufacturer.

Technical Field Visit $155 / hour, including travel time both ways
Deploying a service technician to the field for troubleshooting or maintenance of any of the above equipment. There is a three-hour minimum for this service.

Monitor Calibration $425 / monitor

  • Custom 3D LUT Creation $375 / monitor
  • ICC Profile Generation $140 / monitor
  • Lightning LUT Creation $185 / monitor
  • Perceptual Display Matching – $185 / 2 displays


Cost Estimates

When bringing your equipment in for service, you will receive an estimate for the work to be performed. The repair costs stated in your estimate are guidelines based on information provided by you and the technician’s examination of the equipment.

We cannot guarantee the precise accuracy of an estimate. If while repairing the equipment it becomes clear that more extensive repair work is necessary, we will inform you that we expect the cost estimate to be exceeded and will present a new estimate.



We may require an extended evaluation of 2 hours of labor to fully diagnose issues in cases where the equipment has water damage and/or impact damage.



We offer a 30-day warranty on all repairs. AbelCine also offers in-house warranty repairs for the following manufactures:

  • Angénieux
  • Bright Tangerine
  • Canon
  • Miller
  • Sony

See our Service Designations for details on the specific equipment we are authorized to repair. Proof of purchase must be provided for all repairs under warranty.

AbelCine cannot honor manufacturer warranties on equipment other than listed above. If your item was purchased at AbelCine in the last 10 days, Customer Service can help facilitate this warranty repair at the manufacturer’s authorized repair center for no extra charge.


Warranty Repair Facilitation

If you’ve had your warrantied item longer than 10 days and we are not able to repair it in-house, Tech Services can facilitate this repair at the manufacturer’s authorized repair center at your expense. Upon return of your equipment to our facility, we will check to make sure all issues have been addressed.

Please inquire with us regarding the fee for this service, as it varies depending on the equipment being sent for repair, and where it is going. International shipments are subject to shipping charges. Please refer to the manufacturer's website for locations and conditions of return for repair.


Shipping & Insurance

Any equipment sent to AbelCine for service must be accompanied by a Service Request form. Please download and include the completed form with your shipment so that we can process your job as efficiently as possible.

All equipment must be carefully packed for delivery to AbelCine. Please be sure to remove all accessories from your equipment, including separating the camera and lens, before shipping it. Failure do so may result in damage to the equipment. We recommend shipping using a major carrier, and we do not recommend using USPS.

Insurance of equipment delivered to AbelCine for maintenance is the responsibility of the owner. The risks of damages or loss are transferred to the client as soon as the equipment leaves our facility for return to the client.