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AbelCare

CUSTOM CARE WHEN YOU NEED IT MOST

Our AbelCare support and training program focuses on flexibility and responsiveness

We know that it's not easy to predict the type of support you'll need in advance, so we created a program that addresses this reality and is suitable for all levels of equipment owners and all types of situations. AbelCare combines a full range of equipment maintenance, front line tech support, training, and additional support benefits into a program that's customizable to suit your needs and budget. 

Program Benefits

AbelCare is structured as a flexible spending program, offered in one to three year terms. As a member, you receive program services at pre-discounted rates and can choose the membership level that best meets the degree of support you require. Not only does this allow you to budget for your service and training in advance, but AbelCare also offers you the piece of mind knowing you're covered regardless of what unforseen support needs may arise.  

You can utilize any combination of qualifying training and support services at any point throughout the length of your agreeement; in which case, your AbelCare account will be debited by the amount of that specific service.

If your AbelCare account is exhausted before the program term is up, you can choose to re-enroll or not. Either way, your program benefits will remain in effect for the duration of the term. 

Qualifying Services

The following training and support services qualify for inclusion in every level of the AbelCare Program:

Equipment Maintenance Lens Service Camera Matching Monitor Calibration Tech Consults Tech Training Integration Support
  • Equipment Maintenance

    We provide services for your complete equipment package, including cameras, recorder, monitors, tripods and accessories. 

  • Lens Service

    We offer factory level service: including full lens maintenance, calibration and overhaul on nearly all cinema lenses, as well as third party optical devices and lens adapters.  

  • Camera Matching

    We offer camera and ancillary firmware updating, scene file creation, looks, and camera-to-camera matching.

  • Monitor Calibration

    Using the CalMAN system from SpectraCal, our ISF certified technicians perform detailed analysis and authorized monitor calibration services. Our technicians address key specifications such as luminance, gamma, color space, and color temperature, pre and post calibration. 

  • Tech Consults

    We offer one-on-one or group consultations on a number of technologies including camera systems, optics, workflows, data management and archiving, and other elements of the production or post-production chain. 

  • Tech Training

    We offer a wide variety of workshops on production tools and technology from our New York, Chicago, and Burbank locations. We also offer custom training, which allows you to work with our training team to mix and match among subjects, topics and lessons to dial in the instruction your team specifically requires. 

  • Integration Support

    Our Integration team provides smart solutions and on-site installations of studio builds, multi cam live productions, and digital workflow tools. We also can support you in the field for technical troubleshooting and/or maintenance of existing equipment. 

 


Program Levels

Choose the AbelCare program level that best meets your service needs. 

With your enrollment in AbelCare, you are also eligible to receive additional program benefits at no extra cost; the higher the membership level, the greater the discount rate and benefits. 

INDIE

INDIE LEVEL - Ideal for individuals and small production companies


QUALIFYING SERVICES

• Camera system maintenance
• Lens / optical services
• Camera matching / firmware updates
• HD monitor calibration
• On-site tech visits
• One-on-one or group consultations
• All AbelCine in-person classes and workshops
• Integration support and installation


INCLUDED BENEFITS

• Unlimited phone, e-mail and in-person tech support
• Discounted Rental backup equipment (50%)
• Warranty repair facilitation at no charge
• Priority tech support response and escalation


Register for $2,700 - $5,399 worth of annual program credit 
at an 11.11% pre-discounted rate 

Starting at $2,400 annually ($2,700 retail value)

BUSINESS

BUSINESS LEVEL - Ideal for production and corporate entities


QUALIFYING SERVICES

• Camera system maintenance
• Lens / optical services
• Camera matching / firmware updates
• HD monitor calibration
• On-site tech visits
• One-on-one or group consultations
• All AbelCine in-person classes and workshops
• Integration support and installation


INCLUDED BENEFITS

• Unlimited phone, e-mail and in-person tech support
• Discounted Rental backup equipment (50%) 
• Warranty repair facilitation at no charge
• Priority tech support response and escalation
• Priority service scheduling


Register for $5,500 - $8,249 worth of annual program credit 
at a 12.73% pre-discounted rate 

Starting at $4,800 annually ($5,500 retail value)

RENTAL HOUSE

RENTAL HOUSE LEVEL - Ideal for mid-size rental and equipment houses


QUALIFYING SERVICES

• Camera system maintenance
• Lens / optical services
• Camera matching / firmware updates
• HD monitor calibration
• On-site tech visits
• One-on-one or group consultations
• All AbelCine in-person classes and workshops
• Integration support and installation


INCLUDED BENEFITS

• Unlimited phone, e-mail and in-person tech support
• Discounted Rental backup equipment (50%)
• Warranty repair facilitation at no charge
• Priority tech support response and escalation
• Priority service scheduling
• Camera oboarding

Register for $8,365 - $11,152 worth of annual program credit 
at a 13.93% pre-discounted rate 

Starting at $7,200 annually ($8,365 retail value)

INSTITUTION LEVEL

INSTITUTION LEVEL - Ideal for large rental houses, schools, and media companies

QUALIFYING SERVICES

• Camera system maintenance
• Lens / optical services
• Camera matching / firmware updates
• HD monitor calibration
• On-site tech visits
• One-on-one or group consultations
• All AbelCine in-person classes and workshops
• Integration support and installation


INCLUDED BENEFITS

• Unlimited phone, e-mail and in-person tech support
• Discounted Rental backup equipment (50%)
• Warranty repair facilitation at no charge
• Priority tech support response and escalation
• Priority service scheduling
• Camera oboarding
• Free ground shipping on all service jobs

Register for $11,300+ worth of annual program credit 
at a 15.04% pre-discounted rate 

Starting at $9,600 annually ($11,300 retail value)