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Header image for article Introducing the AbelCare Support Program

Introducing the AbelCare Support Program

We know that production can be unpredictable, so we created a support program that's suitable for all levels of equipment owners and all types of situations. AbelCare combines a full range of equipment maintenance, front line tech support, and training services with additional support benefits when and where you need them most. The program is highly flexible, so you can customize it to suit your needs and budget.

AbelCare Logo

AbelCare is structured as a flexible spending program, offered in one to three year terms. As a member, you receive program services at pre-discounted rates and can choose the membership level that best meets the degree of support you require. Not only does this allow you to budget for your service and training in advance, but AbelCare also offers you the piece of mind of knowing you're covered regardless of what unforeseen support needs may arise. AbelCare qualifying services of include:

Equipment Maintenance Lens Service Camera Matching Monitor Calibration Tech Consultation Tech Training Print
Equipment Maintenance Lens Service Camera Matching Monitor Calibration Tech Consults Tech Training Integration Support

 

With your enrollment in AbelCare, you are eligible to receive additional program benefits at no extra cost; the higher the membership level, the greater the discount rate and benefits. All AbelCare membership levels receive the following benefits:

  • Unlimited phone, e-mail, and in-person tech support
  • Priority response time and escalation
  • Discounted rental backup equipment
  • Free warranty repair facilitation

Higher program levels receive even more benefits:

  • Priority service scheduling
  • Camera onboarding services
  • Free ground shipping on service jobs

As a program member, you can utilize any combination of qualifying training and support services at any point throughout the length of your agreement; in which case, your AbelCare account will be debited by the amount of that specific service. For details on program levels and benefits, download the AbelCare Overview, or click on the chart below to view it larger.

AbelCare NEW

For more information on AbelCare, please contact your sales rep or:

Andrea Sunara
Finance Program Specialist
asunara@abelcine.com
212-462-0152

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